When you register, your place in the examination is bought and held for you. It is yours to use on any available examination date within the next year. You have paid for that place, not for the day you sit. The fee is not returned if you change your mind, run out of time, or decide not to take the examination.

This applies whether or not you have booked a date, opened any preparation material, or attempted the examination.

Registrations cannot be transferred to another person or exchanged for a different credential.

Training is not refundable once you have been given access to the learning portal, because the material is delivered in full at that point.

If you have paid for training but access has not yet been given, you may ask for a refund within 7 days of purchase.

We reschedule. We do not refund.

If an examination cannot go ahead or is interrupted because of a platform failure, an unavailable proctor, or a scheduling error on our side, you are given the next available date at no extra cost. If needed, we extend your registration period so the new date falls inside it.

The same applies if you cannot sit on a date you booked. Contact us and we rebook you within your registration year at no cost.

Retakes are available on payment of the published retake fee. The examination fee is not refunded — the examination was delivered and assessed.

The fee is not refunded. Your result stands and you become a CorpSecurity Candidate for that credential, with five years to reach the experience requirement. The credential is then awarded without a further examination. See corpsecurity.org/terms.

An unused registration expires at the end of its year. It is not refundable, cannot be extended or revived, and no part of the fee carries over. Sitting the examination then requires a new registration at the published fee.

The Annual Maintenance Fee is not refundable once charged.

It is what keeps your certification active, and it is charged every year for as long as you hold the credential. We email you at least 30 days before each charge with the amount and the date.

You can stop future payments at any time by writing to us. Stopping the fee ends your certification — when the period you have paid for runs out, your credential lapses and you lose the right to use the designation, display the credential, or state it on a CV, LinkedIn profile, tender or professional reference. Stopping payment does not refund the period already paid for.

Three situations only:

Write to us at corpsecurity.org/contact with your order number, the date you paid, and the reason.

We reply within two working days and decide within ten. Approved refunds go back to the card or account you paid from, and usually take five to ten working days to arrive after that.

If you think a charge is wrong, contact us first. Most things are sorted out faster that way.

If a payment is reversed or charged back instead, your credential is withdrawn, any training access is removed, the amount remains due, and we may decline future registrations.