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Refund & Cancellation Policy

Effective Date: July 29, 2026 Last Updated: July 29, 2026

Overview

CorpSecurity International is committed to delivering high-quality certifications, training, and professional development Services. Please read this policy carefully before making any purchase. By completing a transaction with us, you acknowledge that you have read and agreed to this Refund & Cancellation Policy, which forms part of our Terms of Use.

All fees are processed by LYL Corp International LLC (Delaware, USA) for memberships and Annual Maintenance Fees, and by either LYL Corp International LLC or CSS CorpSecuritySolutions Pvt Ltd (Hyderabad, India) for training and examination fees, as identified at the point of purchase.

1. Annual Maintenance Fee (AMF)

The AMF is strictly non-refundable and non-transferable under all circumstances, including:

  • Voluntary cancellation or resignation of membership
  • Inactivity or non-use of membership benefits
  • Termination due to breach of our Terms of Use or Code of Professional Ethics
  • Failure to meet Continuing Professional Education (CPE) requirements

Access to membership benefits continues until the end of the paid 12-month term regardless of early cancellation. No pro-rated refunds are issued for any unused portion of the term.

Auto-Renewal: Your AMF will auto-renew annually. To cancel auto-renewal, submit a written request to support@corpsecurity.org at least 14 calendar days before your renewal date. Cancellation of auto-renewal does not entitle you to a refund of the current term’s AMF.

2. Examination Fees

Examination fees are non-refundable once payment has been processed. This applies regardless of:

  • Voluntary withdrawal from the examination
  • Failure to appear on the scheduled exam date
  • Disqualification or score invalidation due to prohibited conduct
  • Rescheduling requests outside the permitted window

If CorpSecurity International cancels or significantly reschedules an examination for reasons within our control, you will be offered a credit toward a future examination sitting of equivalent value.

3. Training & Course Fees

Training and course fees are strictly non-refundable. Access to training materials is granted on the same day as payment or the following business day, and fees are considered earned upon onboarding. No refunds will be issued for any reason, including non-attendance, non-completion, or dissatisfaction with the content.

3.1 Enrollment Validity — Course Access & Examination

Each enrollment covers a single window within which the candidate must complete training and sit the examination. Both course access and the examination attempt must be completed within the validity period below, commencing from the date of onboarding.

Program Enrollment Validity (Training + Exam)
Certified Security Associate (CSA) 3 months
Certified Security Specialist (CSS) 6 months
Certified Security Investigator (CSI) 6 months
Certified Security Manager (CSM) 6 months
Certified Security Director (CSD) 1 year
Triple Crown Bundle — CSS + CSI + CSM  1 year

Enrollment expires automatically at the end of the applicable period and is non-refundable, non-transferable, and non-extendable. Candidates who do not attempt the examination within the validity period forfeit their enrollment and must re-register at full applicable fees. No refund or credit is issued for expired enrollments.

4. Event Registrations

Event registration fees are non-refundable and non-transferable, unless a written Cancellation Policy is issued by CorpSecurity International specifically for that event prior to registration.

If CorpSecurity International cancels an event entirely, registered attendees will receive a credit toward a future event of equivalent value, or a refund at our discretion.

5. General Conditions

  • No partial refunds will be issued for any transaction under any circumstances.
  • No refunds on discounted purchases — fees paid using a promotional code or discount are non-refundable.
  • Chargeback policy — if you initiate a chargeback or payment dispute with your bank or card provider before contacting us, your account will be placed on hold and all certifications and membership benefits suspended pending resolution. We reserve the right to recover any disputed amount and associated fees.
  • Processing fees — where a refund is approved, it will be for the amount paid less any non-recoverable payment processing fees charged by our payment provider.
  • Currency variation — refunds for payments made in currencies other than USD may vary due to exchange rate differences between the date of purchase and the date of refund. CorpSecurity International is not liable for such variation.

6. How to Request a Refund

Where a refund is eligible under this Policy, submit your request as follows:

  • Email: support@corpsecurity.org
  • Subject line: “Refund Request – [Product Name]”
  • Send from: your registered email address
  • Include: your full name, order number, and reason for the request

Requests submitted via social media, contact forms, or any email address other than your registered email will not be processed.

7. Processing Time

Eligible refunds are typically processed within 7 business days of approval. Your financial institution may require additional time (up to 10 business days) to credit the amount to your account. We are unable to provide a receipt for refunds.

8. Our Right to Refuse

We reserve the right to refuse refund requests from customers who have previously received refunds for CorpSecurity International products, or where we have reasonable grounds to believe the request is fraudulent or made in bad faith.

9. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our Services constitutes acceptance of the revised Policy.

10. Contact Us

For refund queries or payment disputes, contact us before initiating any chargeback:

CorpSecurity International

Phone (India): +91 90300 55542 Phone (US): +1 302 244 7474 Email: support@corpsecurity.org Website: https://corpsecurity.org

This Refund & Cancellation Policy is effective as of July 29, 2026 and supersedes all prior versions.